"Over and Above"

A review of Homebase Ltd by Anonymous written on Friday 31st of July 2020

I was ready to write a very poor review of Homebase, Hove but the manager, Chris, has saved the day. I went into Homebase to buy some Dulux paint having tried in vain to 'phone the store. I needed the colour to be mixed but there was no base paint in the store. I was told to go to the customer services desk to order the base paint. I then waited two weeks for a 'phone call to tell me it was in store but I heard nothing.

Again I tried unsuccessfully to phone (nobody answers) and had to drive to the store where I met the manager Chris. The paint had not been ordered but he persevered and found the base paint in the Horsham branch. He said he would go and pick it up himself and that my paint would be ready in two days time. Sure enough two days later he 'phoned and I was able to go and collect my paint.

I would have awarded 5 stars but cannot forgive the fact that the paint was not originally ordered for me..

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